Introduction

Unified Home Solutions (“Unified Home Solutions” or “We” or “Us”) is committed to respecting and protecting your privacy. This Privacy Policy (the “Policy”) describes the types of information we may collect from you or that you may provide to us when you visit https://unified-hvac.com (the “Website”) or use any of the Unified Home Solutions products collectively described as the “Service” or “Services”) including our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

  • On the Website;
  • In email, text, and other electronic messages between you and the Website; and
  • Through mobile and desktop use of the Products.

It does not apply to information collected by:

  • Us, offline or through any other means, including on any other website operated by a third party; or
  • Any third party, including through any application or content that may link to or be accessible from or on the Website or Service.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Website or Services, you explicitly agree to the terms of this Policy. We may update this Policy from time to time. Any changes to this Policy will be effective upon posting such changes on the Website. By continuing to access the Website or use the Service, you agree to accept these changes.

Information We Collect and How We Collect It

We collect several types of information from and about users of our Services

1. Information You Provide.
At various times, you may be asked to provide information which may uniquely identify you including (“Personally Identifiable Information” or “PII”), such as:

  • Name;
  • Email address;
  • Phone number; and
  • Organization name.

2. Information Collected Automatically.
As you navigate through and interact with the Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • We may collect details of your visit to our Website and use of our Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or within the Service; and
  • We may collect information about your computer and internet connection, including your IP address, device type, geolocation data, operating system, browser version, etc.

The information we collect automatically may not include personal information. It helps us to improve our Services and to deliver a better and more personalized service; including, enabling us to:

  • Estimate our audience size;
  • Store information about your preferences, allowing us to customize our Services according to your individual interest;
  • Speed up your searches; and
  • Recognize you when you return to our Website or Services.

The technologies we use for automatic data collection may include:

Cookie(s): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate settings on our browser. However, if you select this setting you may be unable to access certain parts of the Services. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you direct your browser to the Services.

Flash Cookies: Certain features of the Services may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website or Products. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Other Commercially Common Trackers: Certain features of the Services may use tokens, beacons, gifs, pixels, trackers or other local stored objects to collect and store information about your preferences and navigation to, from and on our Website or Services.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To provide the Services to you;
  • To provide you with information about the Services, at your request;
  • To help us improve and personalize the functionality of the Services;
  • To help us understand your usage of the Services in order to improve the Services;
  • To communicate with you regarding customer service matters, questions, and other various comments or feedback you may send to use;
  • To provide you with notices about your account;
  • To carry out our obligations and enforce our rights arising from any agreement or contract entered into between you and us, including for billing and collections;
  • To notify you about changes to our Website, the Product, or any other services we offer;
  • To inform you about products, services, offers and events we offer or sponsor, and to provide news and other information that may be of interest to you;
  • To communicate various technical and administrative messages regarding the Services, including notices of technology updates; and
  • To offer you the opportunity to participate in contests or surveys regarding the Services.

Disclosure of Your Information

We will share your information with third parties only as described in this Policy. We will not sell or rent your PII for any reason other than in connection with a merger, divestiture, or sale of all or substantially all of Unified Home Solutions’s assets. We may share your PII in the following instances:

  • To contractors, service providers, and other third parties we use to support our business;
  • To comply with any court order, law, or legal process, including to responding to any government or regulatory request;
  • To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes;
  • If we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our customers, or others;
  • With your consent; or
  • For any other purpose we disclose when you provide the information.

We do not share PII with third parties for their own marketing purposes.

Information Security Measures

We use commercially reasonable measures to secure and protect the information we collect. We transmit all data using TLS 1.2 encryption in transit.

Children’s Privacy

The Services are not directed toward persons under 18. We do not knowingly solicit or collect personally identifiable information from children under the age of 18. Please contact us, using the information provided below if you believe we may have collected such information without parental or guardian consent.

Third Party Links

The Services contain links to other sites that are not owned or controlled by Unified Home Solutions. These links are provided solely for your convenience. Unified Home Solutions is not responsible for the privacy practices of such other sites. Please refer to the privacy practices for these providers directly if you have questions or concerns.

Accessing the Services Outside the United States

If you are accessing the Services outside of the United States, you acknowledge that the information you are providing to us may transferred to and/or stored in the United States. By using any portion of the Services, you understand and consent to the transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this Policy.

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Unified Home Solutions. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@unified-hvac.com. You can opt out at any time by replying STOP.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP. Unified Home Solutions will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask. If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.. Privacy Policy & Terms can be viewed here.

Contacting Us

If you have questions or concerns about this Privacy Policy, please contact us.